The duration of visits may vary by up to 5 minutes from the scheduled time, encompassing the entirety from entry to securing your home. Arrival times fall within a 2-hour window, with efforts made to accommodate specific times, though not guaranteed.
Clients must provide all necessary pet and home care details through the Time to Pet Portal, maintaining accurate and up-to-date information at all times.
Services are primarily assigned to your designated pet care provider, with alternate providers appointed when necessary. Reassignment may occur due to unforeseen circumstances.
New clients receive one FREE 30 minute meeting with their primary pet sitter with additional meetings incurring standard rates.
Requests for services or cancellations should be made via the Time to Pet Online System or by contacting our office. Weekly scheduling requests must be submitted by 3 pm on Sundays to ensure availability, with fees applicable for late cancellations or requests.
To facilitate seamless access, we recommend providing two copies of your keys during the initial meeting. Failure to do so may result in a key pick-up fee. Clients are responsible for maintaining the online profile with accurate entry information. If we are unable to access the house/building (if keys weren’t provided), we will contact you and wait 10 minutes before leaving. After that, the walk will be charged in full. Any time spent waiting to enter will be deducted from the visit. Client expressly gives Pet Sitting Company the authority to employ a locksmith on their behalf and to promptly reimburse Pet Sitting Company for all costs incurred in the event of a malfunction of the lock, keys or automatic door opener.
HTLC accepts payment via Zelle, Venmo, cash and check, with a fee for returned checks. For pet sitting clients, payment is required in full prior to your first scheduled visit. For recurring dog walking clients, payment is due by Sunday following your scheduled services.
We request the contact details of a trusted maintenance company or individual to address any household emergencies during your absence, such as plumbing or HVAC issues.
Insurance prohibits us sharing any home or pet sitting responsibilities with anyone who does not work for HTLC. In the event that any person not affiliated with HTLC enters your home for any reason during our scheduled services (cleaning services, maintenance personnel, friends, family and neighbors), we cannot assume responsibility for loss, injury or death of your pet or any theft or damage to your home. Kindly inform us of any authorized visitors during our care.
HTLC uses the best judgment in caring for your pets(s) and home at the time of inclement conditions or extreme temperatures. Walks may be adjusted or shortened as needed.
Clients are responsible for snow and ice removal on their property to ensure a safe environment for our team. Any injuries resulting from inadequate removal are the client's liability.
In the unfortunate event you become incapacitated while your pet(s) are in our care, please name the person(s) who should be contacted to take over the care of your pet(s).
We adhere to administering medications as directed and require pets to have up-to-date vaccinations before service commencement. Proof of rabies vaccination may be requested. We will not provide service for any pet that has any form of active contagious illness.
Clients are required to disclose any pet-related safety concerns and hazards in their home. The client assumes responsibility for any costs or damages resulting from pet-related incidents or hazardous conditions.
Clients are responsible for providing necessary pet supplies. Any additional time spent with pets or supplies purchased on their behalf will be billed accordingly.
In the unlikely event of a medical emergency, we will transport your pet to the designated veterinarian or emergency facility. Clients will be promptly informed and responsible for reimbursing incurred medical expenses.
We handle pet waste disposal during visits, and clients are responsible for maintaining a clean environment beforehand.
Please provide secure collars with tags and appropriate leashes for all visits, ensuring the safety of your pet during outings.
We strive to minimize interactions with unfamiliar animals during walks. Inform us if your pet has specific interactions with other dogs in the neighborhood.
We maintain cleanliness to the best of our ability, with clients responsible for providing cleaning supplies and addressing excessive messes. If there are accidents above and beyond the normal amount anticipated, we will charge a reasonable fee for clean-up time.
To ensure your pet's comfort, please leave thermostat settings within a normal range. In case of extreme temperatures, we reserve the right to adjust the thermostat. Please provide clear instructions for heating and cooling systems.
Clients can reach us via phone, text, the secure online Time to Pet system, or email. We are committed to prompt and efficient communication to address any queries or concerns.
Happy Tails Loving Care, LLC may use pet photos or videos for advertising purposes, including on our website, social media, emails, or printed materials. Clients who do not wish for their pet's images to be used can inform us for exclusion.
While we strive to maintain a safe environment, Happy Tails Loving Care, LLC is not liable for any damage caused by clients' pets. Clients must report any damages promptly, providing necessary documentation for reimbursement within 30 days of the incident.
At Happy Tails Loving Care, LLC, we prioritize customer satisfaction. We welcome feedback and suggestions to continually improve our services and ensure your pet's wellbeing.
We uphold strict confidentiality regarding client information and adhere to privacy regulations to safeguard your personal data and details shared with us.
Our team at Happy Tails Loving Care, LLC undergoes regular training and professional development to ensure the highest standards of pet care and customer service. We are committed to providing a safe and nurturing environment for your beloved pets.
In case of emergencies outside regular business hours, clients can reach our emergency hotline (201)748-9872 for immediate assistance and support.
